FAQ – FREQUENTLY ASKED QUESTIONS
Do you ship outside the United States?
At the moment we primarily ship to addresses within the United States. If you are located outside the U.S. and are interested in our products, please contact us at support@speedhelmetshop.com or call +1 (786) 718-4012 and we’ll let you know if we can arrange a shipment to your country and what the costs would be.
How long will my order take to arrive?
Most orders are processed within 1–2 business days after payment is confirmed. Delivery time depends on your location and the shipping method selected at checkout. You’ll see an estimated delivery window during checkout, and once your order ships you will receive a tracking number by email.
How can I track my order?
When your order is shipped, we send a shipping confirmation email with your tracking number and carrier information. You can click the tracking link in that email or copy the tracking number to the carrier’s website to see the latest status of your shipment.
Can I return or exchange a helmet if it doesn’t fit?
Yes, as long as the helmet is new, unused and in perfect condition, with all original tags, stickers, manuals and packaging. Please try the helmet on at home for fit, without removing protective films or riding with it. If you need to exchange the size or return it, contact us within the return window indicated in our Shipping & Returns policy for instructions.
How do I know what helmet size I need?
We recommend measuring your head with a soft measuring tape and comparing the result with our Helmet Size Guide. Each brand can fit a little differently, so if you are between sizes or unsure, contact our team and we’ll help you choose the best option for your head shape and riding style.
When is my payment charged?
Your payment is normally charged at the time you place the order. All transactions are processed securely through our payment providers. If there is any issue with your payment method, you will be notified during checkout or by email.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at support@speedhelmetshop.com or call +1 (786) 718-4012. If the order has not yet been shipped, we’ll do our best to modify or cancel it. If the package has already been dispatched, we may need to process a return instead.
What happens if an item is out of stock after I order?
In the rare case that an item you ordered is no longer available or backordered, we will contact you to offer alternatives. These may include waiting for restock, choosing a similar product, receiving store credit or a refund for that item.
Are your products covered by warranty?
Most of our products include a limited manufacturer’s warranty against defects in materials and workmanship. Warranty terms vary by brand and product. For detailed information, please visit our Warranty page or contact us with your order number and product details.
My intercom or electronic item is not working properly. What should I do?
First, check the user manual and basic troubleshooting steps (battery charged, firmware updates, correct pairing, etc.). If the issue persists and the product is still within the warranty period, contact us with a description of the problem and your order number. We’ll help you determine whether it’s a warranty case and guide you through the process.
How can I contact customer support?
You can reach us by email at support@speedhelmetshop.com or by phone at +1 (786) 718-4012. You can also use the contact form on our Contact page and we’ll get back to you as soon as possible.